FAQ

 

When Will My Order Ship?

Because your order is specifically made for you, you can expect your order to ship within 5 days however, most orders are shipped within 2-3 days.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address

  • Ask your local post office if they have your package

  • Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@oldsargelife.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but the product and shipping will be at your own cost.

What happens if my order is returned due to an incorrect address?

Contact us as soon as possible. Once a new address is confirmed you will be liable for re-shipping cost.

How Can I Track My Order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at oldsargelife.com

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@oldsargelife.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Can I change something about my order and/or cancel it?

Please be sure of your size, color, design, and make sure to provide the correct address before placing and order. Once an order is out for delivery, we can’t guarantee the possibility of changing any information.

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

What’s Your Return Policy?

We do not accept returns for buyer’s remorse so please check your size, color, and design before purchasing. If your item is misprinted or damaged contact us within 7 days through our contact form and be sure to upload a photo of the damaged product.

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact using our contact form with photos of wrong/damaged items and we’ll sort that out for you. Contact Us

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know by utilizing our contact form of the mislabeled item, and we’ll send you a new one, or issue a refund! Contact Us.